Job Description

Job Description

Job Description

We are looking for an experienced Help desk Support to join our team in Washington, District of Columbia. This long-term contract position offers an opportunity to apply your expertise in software development, systems integration, and application analysis to tackle complex projects. You will collaborate with peers, supervisors, and customers to deliver high-quality solutions while adhering to company policies and industry standards.

Key Responsibilities:

• Provide deskside support for users based on dispatched service tickets or direct requests
• Perform break/fix support for laptops, desktops, and peripheral devices
• Install and configure specialty software not packaged in SCCM
• Remove devices from the network as directed by security protocols
• Diagnose and resolve printer issues, including toner replacement
• Maintain CMDB entries and manage on-call schedules using ServiceNow
• Participate in daily/weekly meetings for incident and outage management
• Support Disaster Recovery and Business Continuity planning
• Manage user access, entitlements, and privileged access
• Deliver “white glove” support to senior leadership when required, including occasional after-hours support

Required Qualifications:

• High school diploma and 5+ years of relevant IT support experience
• Current Public Trust clearance or ability to obtain one
• Experience providing Tier II support in a Windows office environment
• Strong communication and customer service skills
• Familiarity with ITSM ticketing systems

Preferred Qualifications:

• Experience with Windows 10, Microsoft Office, Exchange/Outlook
• Prior experience supporting senior leadership or executive offices
• Familiarity with multi-building support environments
• Experience with ServiceNow and SCCM

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