Job Description

Assistant to the Class Deans - Research and Assessment

Amherst Campus
Full Time
JR6120

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

Job Description:

Amherst College invites applications for the Assistant to the Class Deans - Research and Assessment position. The Assistant to the Class Deans - Research and Assessment is a full-time, year-round position, starting at $28 per hour - commensurate with experience.

Reporting to the Senior Associate Dean of Students Class Dean, the Assistant to the Class Deans - Research and Assessment provides high-level administrative support to the Class Deans, is a key liaison with the Registrar's office and serves as a resource in solving complex administrative issues. Additionally, this position assists the Class Dean's office in tracking assessment data, research and report writing on a variety of topics as needed.


The Assistant to the Class Deans - Research and Assessment provides a wide range of administrative support to the Class Deans Office, which is vital in order to support students' academic progress at the College. The Assistant's tasks follow an annual rhythm that aligns with the academic calendar in regard to tasks such as supporting the Academic Standing process, extensions, and supporting the student return process. However, each day contains a wide variety of tasks that are often unpredictable. From greeting students and other guests as needed, which at times includes managing urgent student crises and connecting them to their class dean or other campus resources, to supporting the deans in managing unanticipated urgent appointments and/or research alongside the daily or weekly tasks that must be maintained. The Assistant is responsible for clear, professional communication within the office as well as with students, faculty, staff and occasionally with families. While this position is not responsible for sharing policies with students, it is important that they understand the relevant academic policies in order to provide direction to students and to ensure the office's business processes are functioning correctly.

This position is not eligible for remote work.

Summary of Responsibilities:

Class Dean Administrative Support

• Serve as a Class Dean's Office information resource, determining student needs, providing information, and directing them to the appropriate person/department
  
• Act as a liaison between students and faculty, and parents and deans, as well as other offices (Registrar, Financial Aid, Admissions, Institutional Research, and the Office of Community Living)
  
• Collaborate with the Registrar's office and faculty members to assist with missing and final grade submittal process
  
• Maintain class deans' calendars, schedule meetings and events, including coordinating logistics, and prepare and distribute agendas
  
• Schedule and coordinate meetings with individual students, committees, and groups
  
• Maintain education records in Maxient and Perceptive Content
  
• Academic Extensions - process documents, communicate with students, faculty, and Registrar's Office
  
• Assist in onboarding new Faculty Class Deans in understanding office procedures and preparing for cyclical academic processes
  
• Greet visitors, and respond to both internal and external correspondence via the telephone and in person; refer individuals to appropriate departments as necessary
  
• Provide direction and/or assistance in resolving problems, issues and/or complaints that may be sensitive in nature
  
• Research and summarize data for regularly assigned or special projects. Review, prepare and process paperwork and/or electronic requests
  
• Compile, compose, and edit documents; produce and distribute documents, including correspondence, policies, and reports such as semester withdrawals, course withdrawals, and for readmission to the college
  
• Data Steward and Institutional Research liaison
  
• Maintain permission process for unusual enrollment requests that require Class Dean approval
  
• Course Withdrawals - manage and coordinate semester, multiyear, medical, and voluntary withdrawals, as well as reduced course load requests
  
• Committee on Academic Standing (CAS)
  
• Compile, track and prepare all CAS reports
  
• Communicate with faculty to obtain mid-semester student information
  
• Facilitate CAS meetings, including digital documents
  
• Generate, send, and document CAS letters
  
• Attend/participate in meetings or serve on committees and work groups for respective area
  
• Prepare draft procedural documents for final committee/work group review, and take notes or prepare minutes
  
• Make travel arrangements, and prepare and submit travel and expense claims
  
• General office management - in partnership with administrative colleagues, keep contact information current, develop and maintain standard office operating procedures, establish and manage project timelines
  
• Provide backup for suite reception
  

Research, Gathering and Organizing Assessment Data

• Work closely with Senior Associate Dean of Students and Sophomore Class Dean to implement, monitor and update assessment practices
  
• Research peer institutions and other sources of best practices as needed regarding student support services
  
• Document information gathered through both the Class Dean's assessment efforts and research projects in a format to be shared with others
  

General Office Support

• Support special events, projects and initiatives organized by the office including but not limited to: preparing announcements, invitations and certificates; displaying information; managing catering and maintenance requests; and completing any follow-up correspondence
  
• Archive student files
  
• Supervise, support and develop casual and student employees as needed
  

Qualifications:

Required

• Associate's Degree
  
• Five years of related experience
  
• Demonstrated administrative, organizational and time-management skills
  
• Excellent written and verbal communication, interpersonal and customer service skills
  
• Sensitivity to issues of confidentiality
  
• Ability to take initiative, work independently and collaboratively
  
• Accuracy and keen attention to detail
  
• Proficient in Microsoft Office and able to learn new software such as Business Objects, Maxient, Image Now, and Workday
  
• Successful CORI check result
  
• Required reference and background checks
  

Preferred

• Bachelor's Degree
  

Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information .

Interested candidates are asked to submit a resume and cover letter online at . Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

To apply, visit

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Job Tags

Hourly pay, Full time, Casual work, Work at office, Immediate start,

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